When you book an appointment with Hennylash, that time is reserved especially for you. To secure your booking, a 50% booking fee is required for all appointments, and this will go toward the total cost of your treatment. Since that time is held just for you, the booking fee is non-refundable if you cancel or reschedule with less than 24 hours’ notice.
Please try your best to arrive on time so we can make the most of your appointment. If you’re running a little late, please always let me know. I really appreciate a heads-up, and it helps me to plan the rest of my day. I allow up to 15 minutes grace time. However, please understand that I won’t be able to extend the appointment, and we’ll have to work with the time that’s left.
Being on time helps ensure your lashes look as full and beautiful as possible — and that you get the pampering you deserve!
Your safety and comfort are my top priorities. For this reason, a patch test is required for all new lash lift and brow clients at least 24 hours before your first treatment.
This quick and simple test helps ensure that you don’t have any sensitivities or allergic reactions to the products I use. It’s an important step to make sure everything goes smoothly during your appointment.
A 50% booking fee is required when you book your appointment — this secures your slot and goes toward the total cost of your treatment. The remaining balance is due at the end of your appointment.
I currently accept cash or bank transfer for the remaining payment.
To ensure a clean, safe, and relaxing environment for everyone, I kindly ask that you come to your appointment alone — without additional guests, children, or pets.
This allows me to maintain the highest standards of hygiene and focus fully on your treatment, giving you the best possible results and a peaceful experience.
Your happiness with your lashes means the world to me! If you have any concerns with the service you received, please reach out within 3 days of your appointment, and I’ll gladly offer a complimentary fix if needed.
Here is everything you need to know before your appointment - from cancellations to what to expect during your visit, It's all in our full salon policy, available to read and download here.